A foreign-funded customer contracted a road construction project in Ethiopia and purchased a batch of vehicles from us. The vehicles broke down during operation and was unavailable. We urgently need our technical personnel to go to the site to solve the problem. This service demand happened during the political turmoil in Ethiopia. SINOTRUK team passed through multiple state checkpoints along the way, was repeatedly checked by the local military and police, and faced ethnic and state conflicts at any time. However, in order to practice SINOTRUK’s caring services, SINOTRUK’s Ethiopian team did not hesitate to be responsible for the vehicles and customers, and bravely went to the customer’s project site for maintenance.

The customer’s project is located in a mountainous area with rugged roads, more than 400 kilometers away from the capital. Our technicians departed from the representative office in the early morning and drove more than 5 hours to the project site. After on-site surveys, the repair work was quickly started and problem resolved in time, the vehicle was put into normal operation again after a short stop. After solving the vehicle breakdown, our technicians returned on the same day and arrived at the representative office late at night, which was quite hard. However, SINOTRUK’s rapid and efficient response capabilities have been praised by customers. The Ethiopian team has practiced SINOTRUK’s caring services with a strong sense of responsibility, protected the interests of customers, and also accumulated a good market reputation.