With customer satisfaction as the core value of our purpose, in order to deeply understand the actual use of customers' vehicles, maintain customer relationship, increase customer stickiness, meet customer needs, and improve customer satisfaction with SINOTRUK products. SINOTRUK service team in Nigeria representative office took the return visit according to the requirements of the company's annual plan, which is started from September 13th to October 19th in 2022. Over a month of visits to Lafarge's transporters around the cement plants in EWEKORO district of Ogun and MFAMOSING district of Calabar;

Lafarge is a key customer in Nigeria and its transporters have a total of about 1600 SINOTRUK heavy trucks. This return visit mainly focuses on the transport operators' vehicle operation area, vehicle load usage, vehicle maintenance, fuel consumption, maintenance team strength, spare parts reserve and problem feedback, so as to fully analyze and solve the problems faced by customers. At the same time, targeted training and technical support are provided to improve service and maintenance capabilities and ensure the proper operation of the vehicles.

On-site Training and Explanation Process

On-site return visit and troubleshooting process
On this return visit, Lafarge's transporters highly satisfied and endorsed the products, the quality of the trucks, and the timeliness of the service, expressed their willingness to procure and use the trucks again. Following this visit, a video conference was held with Lafarge to report on the return visit, which establish a solid foundation for our collaboration.